Frequently Asked Questions
Everything you need to know about upgrading your home with APEX Supply Co.
What is the standard shipping time for large home fixtures?
Most in-stock items ship within 2-3 business days. Large or freight items typically arrive within 7-10 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, all our products come with comprehensive digital guides. We recommend hiring a licensed contractor for plumbing and electrical fixtures.
What is your return policy for home decor and hardware?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-ordered fixtures may be subject to a restocking fee.
Are your products covered by a warranty?
Yes, all APEX Supply Co. products carry a minimum one-year manufacturer's warranty against defects in materials and workmanship.
Can I track my order once it has been placed?
Absolutely. Once your order departs our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery.
Do you offer bulk discounts for contractors or interior designers?
Yes, we have a dedicated Pro Program that offers tiered pricing and volume discounts for industry professionals. Please contact our support team to apply.